We currently only ship to the USA. We offer free shipping on most orders over $100 in the Continental USA. For orders under $100, we charge a $19.95 flat rate shipping. Most orders ship via UPS or FedEx Ground shipping. Some orders may require freight shipping. Shipping to Hawaii and Alaska is available; please contact us for a shipping quote. If you require expedited shipping, it may be available at an additional charge; please contact us for details.
A few large items such as large mirrors or floor lamps may be cost prohibitive to ship with the free shipping promotion. If an item is marked with free shipping yet this is determined, you will be notified and have the option to pay for the shipping or cancel the order. Mirrors ordered in multiples will be shipped on pallets and only delivered to the curb. You should arrange to move the items to your home yourself.
Items vary in lead time to shipment. Many items process and ship within 24-48 hours; some have a 3-5 day lead time. Some products are made to order and will take longer to ship. If you would like to a more accurate delivery estimate, please email us or call us at 512.994.0145. In the event of a factory backorder on your item, you will be emailed to notify you of any delays and how to proceed. For all orders, you will receive a tracking email once the product has shipped.
Please inspect your merchandise immediately upon receipt. Goods damaged during shipment will be replaced. If an item arrives damaged, please notify us immediately. Often items damaged during shipment cannot be replaced if the damage is not reported within 48 hours. Incomplete merchandise should be reported within 7 business days to Premium Home Interior. Please open your boxes when they are received.