Shipping and Returns

Shipping

We currently only ship to the Continental USA. We offer free shipping on most orders.  Most orders ship via UPS or FedEx Ground shipping. Some orders may require freight shipping. If you require expedited shipping, it may be available at an additional charge; please contact us for details. 

A few large items such as large mirrors do incur a shipping fee. If an item is marked with free shipping yet this is determined, you will be notified and have the option to pay for the shipping or cancel the order. Mirrors that are larger in weight and size ship freight and may be shipped on pallets and only delivered to the curb. You should arrange to move the items to your home yourself.

Most items ship within 3-4 business days. Mirrors take approximately 2 weeks to process and ship. If you would like to a more accurate delivery estimate, please email us or call us at 512.994.0145. In the event of a factory backorder on your item, you will be emailed to notify you of any delays and how to proceed. For all orders, you will receive a tracking email once the product has shipped.

 

Returns

Changing or Cancelling Orders. We try to process orders as quickly as possible. If you decide you would like to cancel an order, please contact us as soon as possible. If the order has not been processed, we will do our best to cancel it. If the item is already processed or being built-to-order, it may not be able to be cancelled.

Damaged or incomplete merchandise. Please inspect your merchandise immediately upon receipt. Goods damaged during shipment will be replaced. If an item arrives damaged, please notify the shipper within 48 hours of delivery for refund or replacement. Incomplete merchandise should be reported within 7 business days to Premium Home Interior.

Premium Home Interior is not responsible for any damage to product that occurs during installation by a licensed or unlicensed person. If a product is discovered to be defective upon installation, we will replace the product. However, we will not be held accountable for the cost of the original or additional installation.

Defective merchandise. Technical issues can often be resolved by dialing the toll free number of the manufacturer that is included with the product information in your box. Other defective merchandise should be reported within 7 business days of receipt to obtain an RGA. Upon inspection of the product, a refund will be issued. We cannot replace defective light bulbs.

Other Returns. If the product is not what you expected or you simply change your mind, the item may be returned within 30 days of delivery date. All returns are subject to a 20% restocking fee. Return shipping charges are non-refundable. Mirrors cannot be returned as they are very costly to ship.

Return Instructions:

1) Contact Premium Home Interior for a return goods authorization (RGA) via email within 30 days from delivery date.  We will refuse returns without an RGA.
2) Item must be returned in original packaging.
3) ) Item must be unused, uninstalled, unmodified, in original packaging, and in resalable condition to qualify for return.
4) Buyer pays return shipping costs.  The return shipping cost will be deducted from the amount refunded.

The following items and orders do not qualify for returns:
1) Large orders.  Any orders containing 6 qty or more of a single item or totaling over $2000 may not be returned.
2) Parts such as downrods, remote controls, light kits, wall controls, etc.
3) Custom orders.
4) All mirrors are final sale unless defective or damaged.